We offer a variety of flexible and secure payment methods to accommodate both retail customers and commercial contractors purchasing bulk construction supplies.
Credit & Debit Cards: We accept all major cards (Visa, MasterCard, RuPay) via our secure, encrypted checkout gateway.
UPI & Mobile Wallets: Fast and seamless payments using Google Pay, PhonePe, Paytm, and other UPI-enabled apps.
Bank Transfers (NEFT/RTGS): Ideal for large contractor orders and wholesale construction material purchases.
Cash/Pay on Delivery (COD): Available for select local deliveries and minor plumbing service calls.
Commercial Credit Accounts: Registered contractors and builders can apply for flexible Net-30 payment terms (subject to approval).
Shipping construction materials requires specialized logistics. MSBI ensures your plumbing supplies and building materials arrive safely and on time.
Delivery Methods & Timelines
Standard Parcel Delivery: For smaller items like plumbing fixtures, faucets, and small tools. Usually dispatched within 24-48 hours.
Heavy Freight & Bulk Delivery: For bulk items like cement, TMT steel bars, bricks, and long PVC/CPVC pipes. Delivery times are scheduled with our logistics team to ensure your site is ready for offloading.
Local Service Area Delivery: Same-day or next-day delivery available within our primary service zones for urgent plumbing repair supplies.
Receiving Your Order
Please ensure an authorized person is on-site to inspect and sign for heavy material deliveries.
Inspection: Always inspect materials (especially fragile sanitaryware) upon arrival before signing the delivery slip.
We stand behind the quality of our building materials, but we understand that project requirements can change.
General Return Policy
30-Day Window: Eligible, unused items in their original, undamaged packaging can be returned within 30 days of purchase or delivery.
Defective Goods: If you receive damaged or defective plumbing supplies or substandard materials, notify us within 48 hours for an immediate replacement or full refund.
Exceptions (Non-Returnable Items)
For safety and quality assurance, the following items cannot be returned:
Custom-cut materials (e.g., specific lengths of pipe or wire).
Opened bags of cement, grout, or chemical adhesives (due to moisture exposure risks).
Used plumbing fixtures or tools.
How to Initiate a Return: Contact our support team with your invoice number to receive a Return Authorization (RA) number and instructions.
MSBI prioritizes the structural integrity of your projects and the safety of your home.
Certified Materials: All our construction supplies (steel, cement, aggregates) and plumbing materials comply with strict national ISI and ISO safety standards.
Trusted Brands: We source exclusively from industry-leading manufacturers with proven track records for durability.
Service Guarantee: Our in-house plumbing and construction professionals are fully licensed, insured, and trained in the latest safety protocols. We guarantee our workmanship on all installed services.
Construction Material Storage Tips
Cement & Powders: Store in a dry, elevated, and enclosed space. Keep bags off the direct ground using wooden pallets to prevent moisture absorption and hardening.
TMT Steel Bars: Keep steel elevated and covered with tarps to minimize rust and corrosion before installation.
PVC Pipes: Store flat to prevent bowing. Keep them out of prolonged, direct sunlight if they are not UV-stabilized to avoid brittleness.
Plumbing Maintenance Tips
Sanitaryware & Fixtures: Clean regularly with mild soap and water. Avoid abrasive sponges or harsh acidic cleaners, which can strip the protective chrome or ceramic glaze.
Drain Care: To prevent clogs, avoid pouring grease, coffee grounds, or harsh chemical drain cleaners down your pipes, as these can corrode older plumbing systems.
